WEBVTT

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[music playing]

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Imagine a world where all claims
are paid accurately,

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the first time, on time.

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That's a vision
we have that not only drives

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what we do every day,
but it's our mission.

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I am Tisha Holden,

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and I am market president
within Optum Insight

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for the West Region.

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Providers often don't have
the information they need

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or the connectivity they need

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to bill and code claims accurately.

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Traditional payment
integrity interventions

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can create administrative burden
and frustration

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for both providers and health plans.

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Optum is making this better
by combining best-in-class solutions,

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like comprehensive payment integrity,

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with advanced technology,
artificial intelligence,

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and expertise
from thousands of clinicians

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to make the process even better.

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We are advancing payment integrity
into the provider workflow,

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further streamlining the process,

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creating a real-time
payment integrity intervention

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at the point of service.

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The key is transparency,

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which facilitates
more communication,

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more efficiency,
and effectiveness in the process.

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Members, providers,
and health plans all benefit.

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Working with this incredible team,

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that wake up every day
with the passion and energy

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to make the health care system
better for everyone,

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is what drives me every single day.

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We began this process
and this journey

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over 25 years ago,
and it's been so exciting

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to watch this team innovate,

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not only build the foundation

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that we're all
working through today,

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but also build the future.

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[music builds and fades]