We were looking for a program
to help us do risk identification and capture.
[music playing]
In 2022, we selected Optum to help us.
We got to work closely together, as we became partners,
in trying to improve their risk adjustment space
and their success in value-based care.
[DR. MARIE] When we started with Optum
and we were putting the program together,
Doctor Frankowski came
and helped us to research everything.
It was wonderful because she's an internist,
and you could tell from the start that she cared about my providers.
[DR. AMY] The brick program
is the risk identification and capture program.
It is both a technology and a consultative service
to bring technology and insights into their workflow.
[DR. MARIE] It helps my providers
to take better care of their patients,
because they're more precise in the way they look at the patient
and what's going on with them.
And then by their precision and documentation,
it also helps the resources
to flow into the Medicare Advantage plan.
[DR. AMY] Important motivators for me
have always been making the right thing to do
the easy thing to do
for patients and providers.
We were able to bring in
where could they focus more to succeed?
If that's patient outreach or chart review,
or using artificial intelligence, using their nurse coders?
That's an area that we automated for them,
and that takes burden off the providers
helping to prep that visit.
[DR. MARIE] With Optum
and our ability to do pre-encounter research,
we sometimes find conditions
that the patient doesn't even remember they have.
[DR. AMY] They've been very successful
with engaging specialists.
We want to make sure that every visit counts.
[DR. MARIE] Since we added in the specialist
to the primary care group,
almost every patient
that has our insurance product does get seen,
and so we've improved our risk adjustment factors by 26%.
Everything that we need to do for our patients has improved,
which means that my patients get better care,
and that's the bottom line for every primary care physician.
[music crescendoes and fades]