[music playing]
Imagine a world where all claims are paid accurately,
the first time, on time.
That's a vision we have that not only drives
what we do every day, but it's our mission.
I am Tisha Holden,
and I am market president within Optum Insight
for the West Region.
Providers often don't have the information they need
or the connectivity they need
to bill and code claims accurately.
Traditional payment integrity interventions
can create administrative burden and frustration
for both providers and health plans.
Optum is making this better by combining best-in-class solutions,
like comprehensive payment integrity,
with advanced technology, artificial intelligence,
and expertise from thousands of clinicians
to make the process even better.
We are advancing payment integrity into the provider workflow,
further streamlining the process,
creating a real-time payment integrity intervention
at the point of service.
The key is transparency,
which facilitates more communication,
more efficiency, and effectiveness in the process.
Members, providers, and health plans all benefit.
Working with this incredible team,
that wake up every day with the passion and energy
to make the health care system better for everyone,
is what drives me every single day.
We began this process and this journey
over 25 years ago, and it's been so exciting
to watch this team innovate,
not only build the foundation
that we're all working through today,
but also build the future.
[music builds and fades]