You can delight patients,
relieve staff frustrations,
and grow your business.
It's all possible with Optum Patient Access and Engagement.
This patient-first digital platform
helps you tackle big challenges,
like finding new patients,
booking appointments, simplifying check-in,
and providing ongoing, appropriate care.
It's designed to be healthcare's most comprehensive set
of patient engagement solutions,
together, in one platform.
But it's also customizable and flexible.
The platform helps patients find you,
thanks to unique provider search and scheduling innovations.
Patients enjoy the same easy to use experience
across Google, Healthgrades, social media,
and payer and provider portals,
even after hours.
Algorithms let them search by location,
insurance, language, gender,
availability, and more.
Patients match with providers,
based on scheduling rules,
to get appointments sooner and stay in network.
Patient intake is also simplified.
Patients can book appointments 24/7.
And before appointments,
they complete pre-registration tasks,
upload their ID, and check-in.
It can even alert patients when you're ready for them.
Billing is streamlined.
Patients can see upfront cost estimates
and make payments online.
With our practice growth analytics,
you can get the information you need
to set strategic goals and grow your market share.
It includes market insights,
industry leading clinical and consumer data,
network management, and digital marketing tools.
Our platform seamlessly integrates with virtually any EHR,
allowing for real time data views.
Communication tools can help keep patients engaged.
They can choose email, texts, or both.
Alerts let patients manage appointments,
read reviews, and connect with staff via secure two-way chat.
Plus, we are expanding targeted outreach
to support ongoing care,
such as follow up reminders,
care coordination, and referrals,
tailored to each patient.
In short, patient access and engagement
aims to provide a more streamlined experience.
and we know it works.
It has delivered new patients and improved time to care,
lower no-show rates,
more efficient payments,
and operating efficiencies, and exceptional ROI.
Connect with us today
to find out how Optum patient access and engagement
can help empower you to focus on what truly matters,
improving patient and practice health.