WEBVTT

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[synth music playing throughout]

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[NARRATOR] The claims process

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is one of the most broken
parts of healthcare:

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slow, confusing,

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and costly for everyone.

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Patients, providers,
and payers alike

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are impacted by fragmented systems,

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manual workflows,
and unclear processes.

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At UnitedHealth Group,

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our mission is to help people
live healthier lives

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and make the health system

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work better for everyone.

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Today, Optum Real
is bringing that mission to life

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delivering the next generation
of claims processing.

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Optum Real is the engine

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that allows any payer
and any provider

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to connect in real-time.

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It’ s a two-sided network

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that takes the guesswork
out of healthcare

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by providing answers

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before a claim is ever created.

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Payers can digitize their eligibility,

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claims and payment data,

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often locked in contracts,
benefits and guidelines,

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making them real-time,
accessible and actionable.

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Providers can
directly access this data

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without ever leaving their EMRs.

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Let’ s take a closer look.

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When a patient visits a provider,

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Optum Real instantly connects
to the patient’s payer,

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verifying eligibility and coverage.

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During the visit,
Ambient AI records and scribes notes,

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helping providers spend
less time on paperwork

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and more time on care.

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The system scans
the notes in real time,

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flagging errors or missing details

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so issues can be fixed immediately.

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In the past,

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small mistakes could cause
a claim to be denied weeks later,

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but with Optum Real,

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the system helps address the issue

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before it becomes a problem.

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At check out, Optum Real confirms
the patient’s coverage and benefits

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before the patient leaves the office.

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It’ s already working.

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At Allina Health,

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we’ve seen
fewer administrative errors

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and improved patient experience
in just a few months.

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Real impact for care teams,
for patients, and for the system.

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Optum Real is the foundation

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for a smarter,
more connected health system,

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streamlining reimbursement,

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supporting efficient payment cycles,

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and reducing administrative overhead.

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By connecting payers
and providers in real time,

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we enable faster decisions

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and greater satisfaction.

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It’ s our mission, made real.

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Together,
we’re building a health system

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that works better for everyone.

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[music crescendos and fades]