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[NARRATOR] Meet our Optum Assistant.

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We're making
everyday health tasks easier

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by bringing innovative

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and conversational
artificial intelligence

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into the Optum technologies
members already know and use,

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transforming the digital experience
through personalized support.

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Here's one example.

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Taylor, an Optum member,
types in her app,

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“How much will it cost
to refill my Eliquis?”

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Behind the scenes, the assistant
immediately gets to work,

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using AI to deliver data insights
across Taylor's prior claims

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benefit design, formulary coverage,

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and pharmacy network.

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The assistant sees Taylor is taking
a 5-milligram tablet of Eliquis

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and previously
filled her prescription

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at Anderson Brothers Town
and Country Pharmacy.

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A refill at the same pharmacy
will cost Taylor $60.

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With a unified view
of Taylor's benefits,

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formulary status,
and network pharmacy options,

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the assistant personalizes
the experience,

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proactively finding ways to reduce
her out-of-pocket cost

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and finding two pharmacies
with a lower price.

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Optum Assistant lets Taylor know
that prescription costs

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can vary by pharmacy

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and asks if she would like to see
the cost of Eliquis

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at other nearby network pharmacies.

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This reimagined experience
seamlessly blends

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our best-in-class digital tools

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with the operative support of
the Optum Assistant.

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Taylor is interested
in learning more.

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She receives
two pharmacy suggestions

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that offer Eliquis at a lower cost

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based on her coverage location
and network availability.

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Taylor would like to learn
more about

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Optum Home Delivery Pharmacy

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to save time
on trips to the pharmacy.

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She asks for more information.

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Because the assistant understands

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Taylor's current medications
and coverage,

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it can simplify
the home delivery details

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and what matters to her

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and offer to help with
the next step.

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The assistant tells Taylor more

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and asks if she would like help
transferring her prescription.

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Optum Assistant initiates

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and facilitates
the transfer for her.

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If she needs anything else,

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the assistant is ready to help with
the information she needs

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right at her fingertips.

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This is more than an assistant.

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It's a unique, different way
of engaging consumers,

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powered by Optum.

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Using AI
and market-leading technology,

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our Optum Assistant
streamlines tasks,

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simplifies decisions,

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and connects next steps
across the health journey.

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Smarter guidance, lower costs,
better experiences,

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all delivered automatically
at the moments that matter most.

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