WEBVTT

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(uplifting music)

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<v ->We within Optum have a voice,</v>

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and I like that the business of Optum,

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which is in the business of caring,

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doesn't tell us doctors really what to do,

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because they're not in my head examining that patient

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to know exactly what should happen at that moment.

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So it gives me the authority and the ability

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to practice medicine

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the way I'm supposed to practice medicine.

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Optum encourages people to be efficient

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and not overdoing procedures, overdoing things,

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not ordering unnecessary tests.

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So you're gonna work with that patient

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to optimize their healthcare.

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Optum has benefited the patient

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by providing this seamless kind of care.

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I've learned to make the practice very personal.

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We take care of our patients

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and we go overboard to make sure they're comfortable

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with the advice we've given them.

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Our patients know that whatever we say

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is coming from an area deep in us

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that really is interested in them seeking better care.