[FELICIA JORDAN] Working in the fee for service practice,
you're sort of like this hamster running in the wheel.
[BRENNAN KRUSZEWSKI] Over the long-term, that
really burns you out
and kind of wears you down.
[BENJAMIN DILLON] Unfortunately, what happens with fee for service
is that line between what is needed
and what is indicated becomes very blurred.
[KRISTEN NEWSOM] I think you’ve done a really nice job
getting things under a little bit better control.
[PATIENT] Thank you.
[KRISTEN NEWSOM] To me, value-based care
is how medicine should be.
It aligns the incentives in all the right ways.
[Felicia laughs]
[FELICIA JORDAN] What it means is,
am I doing the right things
for the patient, at the right time,
to get the best patient outcome.
[ROHAN WAGLE] Is there any other symptoms
you have with it?
My fuel can be used
in the patients who it’s going to matter the most,
as opposed to it unnecessarily depleting on patients where
the test was not really needed.
[BRUCE HUYNH] I think the number one thing
that patients miss most
is connection and consistency.
When I have more time to take care of my patients,
I'm more intentional about it.
[MINESH MEHTA] We’ll see you in six months,
sooner if there are any issues, yeah?
I really love my patients.
I really love my practice.
It's being able to have the time to spend with the patients,
to really dig into the issues that they have.
[JOO KIM] Congrats. Wonderful.
I feel good about patients getting care here
because there's just so many layers of support.
[BRENNAN KRUSZEWSKI] One of the super helpful things
about working with Optum is that
we can compare data across the entire country.
So we can see whether or not
we're maybe missing cases of something like COPD.
[BENJAMIN DILLON] I have picked up the phone
and spoken to my colleagues up in Boston.
I have spoken to my colleagues in North Carolina.
How are you doing things?
How did you get that done?
And vice versa.
[BRENNAN KRUSZEWSKI] Every hospitalization
or ER visit that we avoid
is a huge amount of spend that's avoided as well.
[ROHAN WAGLE] It's the closest to mimic
exactly why you went into medicine in the first place
and put the patient at the front
and then build the system around that.
[BRUCE HUYNH] Optum has recognized that it's actually
the patient that matters most.
[FELICIA JORDAN] If you want to be able
to spend time with your patients,
this is for you.
If you want nursing support,
if you want a great EMR,
if you want to practice medicine
like we were taught to practice it,
how you want to practice it,
[Patient laughs]
then this would be for you.