[music playing]
I love that I could make an impact in this industry.
I want to leave health care
better for my children and better than I found it.
I'm Laika Kayani and I lead product
for payment integrity services at Optum.
There are tens of millions of people across the US
who have multiple sources of coverage.
However, when a patient shows up to the provider office,
they present one form of coverage,
but the provider does not have a holistic view
of their coverage end to end.
This leads to incorrect payments
of roughly 150 million claims a year.
It also leads to delays in payments by about 270 days.
What's great about what Optum's doing
is they're providing a solution,
it's called Real-Time Coordination and Benefit Solution,
that sits squarely in the provider's workload.
So when a patient shows up with
one health plan card or a policy card,
the provider can quickly check for a secondary form of coverage
so that downstream,
when the provider is getting ready to submit a claim,
they're submitting that claim to the correct health plan.
It will fix the problem right at its source.
At Optum, we really think about the payer-provider relationship.
The opportunity that we have here
is to really transform that experience
for everybody involved.
[music builds and fades]