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I love what I'm doing here at Optum,
because we are at a precipice of change in the healthcare industry.
Technology is evolving.
We have large language models
and AI really changing the way healthcare gets delivered
and how decisions get made.
My name is Laika Kayani and I lead the product team
for Payment Integrity services.
The problem with contracts
within health plans today is contracts are:
one, in different formats.
Two, they're in disparate systems,
and being able to extract information for the sake
of paying a claim correctly is very difficult.
I'm really excited about what Optum’s doing.
Optum is helping payers digitize their contracts
using large language models and extracting meaningful information
into machine readable format.
We're also using digitized contracts to build
AI-enabled augmentation tools for our reviewers
to help them in their decision making
when they're reviewing contract-based error claims.
The digitized information
helps reviewers drive more accurate decision making
and pay claims more accurately.
We are at a point in our healthcare journey
where change is happening pretty rapidly,
and to be able to influence where healthcare is going
is really powerful,
so I'm excited to be on this journey.
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