WEBVTT

00:00:00.250 --> 00:00:01.250
[MUSIC PLAYING]

00:00:03.921 --> 00:00:06.115
I love
what I'm doing here at Optum,

00:00:06.548 --> 00:00:11.345
because we are at a precipice
of change in the healthcare industry.

00:00:11.762 --> 00:00:13.222
Technology is evolving.

00:00:13.639 --> 00:00:15.870
We have large language models

00:00:15.891 --> 00:00:19.634
and AI really changing
the way healthcare gets delivered

00:00:19.805 --> 00:00:21.689
and how decisions get made.

00:00:21.855 --> 00:00:24.665
My name is Laika Kayani
and I lead the product team

00:00:24.665 --> 00:00:26.235
for Payment Integrity services.

00:00:26.401 --> 00:00:27.870
The problem with contracts

00:00:27.870 --> 00:00:30.390
within health plans today
is contracts are:

00:00:30.392 --> 00:00:32.344
one, in different formats.

00:00:32.658 --> 00:00:35.045
Two, they're in disparate systems,

00:00:35.045 --> 00:00:38.195
and being able to extract
information for the sake

00:00:38.195 --> 00:00:41.865
of paying a claim correctly
is very difficult.

00:00:41.929 --> 00:00:44.060
I'm really excited about
what Optum’s doing.

00:00:44.127 --> 00:00:47.325
Optum is helping payers
digitize their contracts

00:00:47.384 --> 00:00:51.570
using large language models
and extracting meaningful information

00:00:51.570 --> 00:00:53.262
into machine readable format.

00:00:53.428 --> 00:00:56.545
We're also using
digitized contracts to build

00:00:56.654 --> 00:01:00.062
AI-enabled augmentation tools
for our reviewers

00:01:00.062 --> 00:01:02.229
to help them
in their decision making

00:01:02.229 --> 00:01:05.316
when they're reviewing
contract-based error claims.

00:01:05.433 --> 00:01:07.050
The digitized information

00:01:07.050 --> 00:01:10.571
helps reviewers drive more
accurate decision making

00:01:10.571 --> 00:01:12.406
and pay claims more accurately.

00:01:12.491 --> 00:01:16.070
We are at a point
in our healthcare journey

00:01:16.070 --> 00:01:18.545
where change
is happening pretty rapidly,

00:01:18.545 --> 00:01:21.332
and to be able to influence
where healthcare is going

00:01:21.332 --> 00:01:22.332
is really powerful,

00:01:22.332 --> 00:01:24.251
so I'm excited
to be on this journey.

00:01:24.509 --> 00:01:28.520
[MUSIC PLAYING]