WEBVTT

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[UPBEAT MUSIC]

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[TANYA] My team and I think of
ways that we can modernize

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and make healthcare
work better for everyone.

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I'm Tanya Hendrickson,

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I'm a Senior Product Director
at Optum.

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Everyone at some point

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is going to need
durable medical equipment.

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Wheelchairs, oxygen, walkers,

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anything that
a patient or member needs

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to make their life
more comfortable.

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DME benefits today
are fragmented,

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they are unreliable,
and they are prone to,

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you know,
errors and delays.

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A clinician will use
the fax machine or a phone call

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to refer out
for durable medical equipment.

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We find, 70% or more
of initial orders

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have incomplete documentation.

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So, we're fixing that

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by really modernizing
a lot of these processes.

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One of the things
that we're doing

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is we're pushing
prior authorization

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into the actual
ordering workflow.

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Secondly,
we're ensuring compliance

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with health plans policies

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right in
the e-prescribing platform.

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And finally,
with the national network,

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we're ensuring that health plans
are paying for the best...

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highest quality,

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durable medical equipment

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and at the right price.

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Our goal is to help members

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get what they need
when they need it.

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[UPBEAT MUSIC PICKS UP
AND THEN STOPS]