[UPBEAT MUSIC]
[TANYA] My team and I think of ways that we can modernize
and make healthcare work better for everyone.
I'm Tanya Hendrickson,
I'm a Senior Product Director at Optum.
Everyone at some point
is going to need durable medical equipment.
Wheelchairs, oxygen, walkers,
anything that a patient or member needs
to make their life more comfortable.
DME benefits today are fragmented,
they are unreliable, and they are prone to,
you know, errors and delays.
A clinician will use the fax machine or a phone call
to refer out for durable medical equipment.
We find, 70% or more of initial orders
have incomplete documentation.
So, we're fixing that
by really modernizing a lot of these processes.
One of the things that we're doing
is we're pushing prior authorization
into the actual ordering workflow.
Secondly, we're ensuring compliance
with health plans policies
right in the e-prescribing platform.
And finally, with the national network,
we're ensuring that health plans are paying for the best...
highest quality,
durable medical equipment
and at the right price.
Our goal is to help members
get what they need when they need it.
[UPBEAT MUSIC PICKS UP AND THEN STOPS]