WEBVTT

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[SAM GARBRECHT] We're supporting
over 18 million members,

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and every single one of
those members’ experience matter.

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When that member gets to checkout
and they use their card,

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we want that to work exactly

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as they're expecting it
to work, every time.

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I'm Sam Garbrecht,
and I work for Optum Financial's

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Directed Spend Product Team.

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I lead our
Network Services organization.

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We work with payers to offer

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directed spend benefits
to their members.

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One of my team's focus areas is
our Approved Product List, or APL.

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These are the products that we build

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alongside payers
in healthcare spaces,

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employers, and government agencies

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in order to help their members
lead healthier lives,

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such as over the counter medicine,

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food, fresh produce, and utilities.

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Our APL is where we take in all
the data from our retail partners,

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the 14 million plus products
that we have across our network,

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and we categorize them

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and enable it so that when
the member swipes their card,

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we know exactly
what's in their basket

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and we know exactly
what items should be approved

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and which items
shouldn't be eligible.

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We're really using AI upfront
to help us build our product lists

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of what's covered and not.

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And by using AI,
it's a gross multiplier

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for the experts that we have here
at Optum Financial.

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We can really ensure that we have
a high-quality process

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every time a member uses our card.

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This work is significant because
we work with a lot of people

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who are really relying on
these benefits

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to provide for their families.

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Whether it's a grandparent
buying their own medicine,

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whether it's parents
putting food on their table,

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whether it's a family keeping

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the lights and the heat on
in their home,

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we can see the impact,

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and we know that our members

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really rely on us
getting this right.

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