WEBVTT

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I have Crohn’s disease and
I need infusions every five weeks.

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There’s always kind of discomfort.

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You learn to hide it.

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But with Jami
I don’t have to hide that.

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She’s a great patient.

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I love this patient.

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Because she tells me,

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she’s very open and honest
about what she needs.

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I think Optum vets
their nurses quite well

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and that in return,
works better for their patients.

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Knowing that she can handle
any situation that’s given to her,

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be it a reaction to my drugs
or me not feeling well.

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The very first time I met you,

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the very first time I met you,

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I knew that you had it
all under control.

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At first, of course,
I had my reservations

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about a stranger coming into my home

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and what kind of care would I get.

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But that was put to rest

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the very first time
that Jami came in my house.

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So when I came over,

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it was kind of a funny story because

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I said, should I take my shoes off?

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She’s like, yeah,
take your shoes off.

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Well, I was wearing panda socks
with hearts on them and I'm like

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please don’t let that be
an indication of my experience.

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I’ve been a nurse 23 years.

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Your ability is
far beyond panda socks.

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I just wear panda socks
to appointments.

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When she came in,
she was very professional,

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she was very educated
and knowledge was there.

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But more than that,
she was empathetic

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and that empathy,
just from the beginning,

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put me at ease.

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I think it’s part of the compassion.

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I think you have to
listen to your patients.

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She gives me more
than just my medication.

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She gives me my life back.

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Optum Infusion has me in mind.

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They have the patient in mind.

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They have all the bases covered.

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They’re complete.

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Optum Infusion is complete care.

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We’re in it together. We are.

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We are.