Welcome back. I'm Lina.
I'm here with Raj, our SDOH solution expert.
Hey, Raj.
Hey, there.
Thanks for being here.
So as we continue our conversation,
how can we actually measure the impact of our SDOH solution
and make more improvements?
You need to know that these programs are being successful,
so the obvious ways that we look at
the actual referral outcomes and see if we're helping people.
But then we can tie them back
to things like overall health outcomes,
cost utilization, cost savings,
and then we can wrapper all of that around
all of the compliance and quality reporting programs
that a customer is going to always have to do.
That's very interesting.
Now, what are the costs and funding arrangements
associated to implementing the SDOH solution?
Lots of different ways.
There's 50 states. Every state can be different.
When we're fortunate,
we can get a state or local government
to fund SDOH programs for all of healthcare.
If that doesn't happen,
we'll often work with the leading healthcare organizations
to get them to invest in SDOH,
typically through their community benefit
or philanthropic programs,
so that they can get better value from those investments
that they might already be making.
And then as healthcare becomes more value based,
we often are going to get investment
from health organizations that are taking on risk,
through those value based programs.
Thanks for that explanation.
I'm just curious, how can we ensure that our SDOH solution
aligns with those organizational goals and missions?
One of the first things that we do when we're talking to a customer
is to understand, where are they currently making
community and social care investments?
I live in Southern California, here in Pasadena.
I was talking to a hospital not that long ago.
We went in to talk to them about a food services program.
They acknowledged that food services were important in their community,
but they, themselves, were more focused on
mental health and housing services.
So we said that we would focus on that
as part of our screening programs, our predictive modeling,
and we would prioritize
those kinds of needs in the community for investment.
So we can always be working with customers
to develop outreach and screening and referral programs
to focus on what their needs are.
I think it's great to collaborate.
What do you think some of the collaboration efforts
that we can do with the community organizations
so that we can address this in a broader scale?
I think a key thing to always be noting
is that social care exists as its own industry.
We need to work,
as we bridge health and social care,
we need to be working with community organizations,
agencies, those that have already been doing SDOH.
Oftentimes, when we're building networks in a community,
we're going to be working with United Ways and 211s,
and other organizations that are already there.
So those, we can leverage those partnerships
to build our resources and expertise.
Yeah, definitely, collaboration and partnership is very important.
So I also want to thank you for your collaboration
and sharing your perspective on SDOH.
Thank you for having me.