WEBVTT

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The thing that
I like about healthcare

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is the opportunity to help.

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It feels like
I'm fulfilling a purpose.

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What am I here for, if I'm not
helping someone do something?

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I am a healthcare advocate

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and I work with
the provider, provider groups,

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health systems
to make sure that they are

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coding, documenting,
and providing assessments and plans

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on their patients for various
health plans that we partner with.

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My approach to the job is

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how can I help the providers
help their patients?

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What information
am I giving to the providers

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that can help their patients?

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We identified this patient condition,

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shared it with the provider group

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and the provider said,
hey, I didn't even know

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that this was going on
with my patient.

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They did further examination,
and so on,

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and found out that
the patient actually needed a stint

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placed in their leg.

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And that all started just from
a report that I shared

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with the provider group to say,
hey, you know what?

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We see that this might be
a possible condition.

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This is something that you
should do further testing on.

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What can I help them do today?

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Sometimes it is
Optum specific, payer specific,

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and sometimes it is just working
through something in their office.

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Maybe they've lost some staff.

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Okay, how can I be
of assistance to assistance

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with that adjustment
that they need to make?

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So, again, it really is
how can I help them today?