The thing that I like about healthcare
is the opportunity to help.
It feels like I'm fulfilling a purpose.
What am I here for, if I'm not helping someone do something?
I am a healthcare advocate
and I work with the provider, provider groups,
health systems to make sure that they are
coding, documenting, and providing assessments and plans
on their patients for various health plans that we partner with.
My approach to the job is
how can I help the providers help their patients?
What information am I giving to the providers
that can help their patients?
We identified this patient condition,
shared it with the provider group
and the provider said, hey, I didn't even know
that this was going on with my patient.
They did further examination, and so on,
and found out that the patient actually needed a stint
placed in their leg.
And that all started just from a report that I shared
with the provider group to say, hey, you know what?
We see that this might be a possible condition.
This is something that you should do further testing on.
What can I help them do today?
Sometimes it is Optum specific, payer specific,
and sometimes it is just working through something in their office.
Maybe they've lost some staff.
Okay, how can I be of assistance to assistance
with that adjustment that they need to make?
So, again, it really is how can I help them today?