Be excellent for whatever you do.
When you are excellent, you are recognizable.
You are unforgettable.
A healthcare advocate is a person
who collaborates with other providers,
hospitals, and different clinics.
I want to make sure that all the providers
are more focusing on value-based care,
putting the patient at the center of care
and not the other way around.
I have a great relationship
with almost all New York City providers
I go to the city almost every day.
So they see importance of me coming over there,
in person, and solving the issues.
They always say that, Richard, you are the only one
who come and visit me often.
So some of the providers are like,
they call me as a family.
I was always intrigued by patient care.
I grew up in India.
I come from a background of caregivers
and that's the one thing that motivates me.
As a kid, I was always around doctors.
So I grew up there, did my med school there,
got married and then moved to the States.
I like working at Optum because this is a place
where you can learn and grow.
My cup runneth over in Optum.
I'm so full.
That's why I can give it to my colleagues.
If your cup is half empty, there's nothing to give.
So my cup runneth over,
so that's why I can help my other colleagues
and the providers.
This job is my true passion.
I do not think this as my job.
I just feel like this is like breathing,
which is natural to me.