Good morning.
I'm Allyson.
I'm your care coordinator.
How's therapy going?
Therapy's going well.
My name's Allyson.
I'm a care coordinator.
I love what I do, I really do.
When I tell people I'm a care coordinator,
I tell them that I'm a physical therapist, by background,
and that I'm going to help manage their care.
Do you know what room she’s in?
1111.
And then I check in with them.
Do you feel like you're on the right road to home?
Today, I do.
Kind of address anything they have first.
We discuss therapy, we discuss discharge planning.
We talk about length of stay, anticipated length of stay,
what their goals are.
Knowing that she is there,
eases my mind and takes a load off of me,
knowing that the questions will be answered,
and answered correctly.
It can be a very stressful time for patients, for families.
They get a lot of information.
There's been a lot of people that they've seen
in the acute hospital.
Now they're in a rehab setting.
People are appreciative to have somebody to ask questions,
to have a resource, to have a card
and a phone number of somebody to contact later.
To have somebody actually writing things down,
it's dynamite.
Being able to do that real-time, talk to a patient,
and then immediately go and follow up
with a provider right afterwards
is a huge benefit, I think, to the patient.
He was like, I'll cross that bridge when I get there.
We talked through all the alternate plans.
It's an opportunity for everyone to collaborate together
and make sure that the goals for the patient
are in alignment with the facility's
and the patient's getting all the care that they need.
I've had a lot of families that have said
I respect the decision or I don't agree with the decision,
but I really appreciate that I was able to communicate
and talk to somebody about this
and I knew what was happening along the way.
Anything else for me?
Keep doing a job that helps all of us.
I will.
I think that knowledge is power,
and at least they feel empowered
knowing what's going to happen
and knowing what they have control in,
and somebody they feel comfortable helping with their care.